Small-size car self-brand complaints increase Changan Ford lead

The auto complaint net period (September 2 - September 8) complaint rankings show that Great Wall Motors had been back in the top ten positions with 146 cases in the current period after FAW Toyota was squeezed out in the previous period; this week Fox The number of complaints increased by 44 and Chang An Ford continued to lead the complaint list with 549 cases. This year, the top ten list of small car complaints is slowly being occupied by independent brands, and this time the list of independent brands account for a total of 6 seats.

The complaint list of small cars in the Auto Complaint Network has not changed basically from the previous issue. Since the complaints about the complaints have been resolved in Le Feng and POLO, the number of complaints has dropped, and the number of complaints from Converse and the Great Wall has increased.

The 7 new complaints from Converse were all focused on the issue of abnormal sound of the transmission, resulting in an increase in the number of collective complaints in the current transmission of Converse gear to 328. As companies and owners have always had different views on this issue, although Dongfeng Nissan currently offers several different solutions for different situations of transmission abnormal sound, including replacement of a shaft, replacement of transmission assembly, etc., but due to the new Converse There is still the problem of abnormal noise. The owners think that the company does not find the root cause of the failure and does not recognize the solution proposed by the company. However, within the current scope of laws and regulations, it is difficult for owners to defend rights of gearboxes. Before the two parties could not find a reasonable balance point, it is believed that the number of such collective complaints will continue to rise.

The Great Wall dazzlingly added 12 new cases in the current period, which is the most newly added complaint in small cars. The current number of complaints has reached 107. Dazzling sales for the first half of this year were 33,713 vehicles. If calculated, the percentage of complaints has reached three-thousandths. In complaints about the Great Wall dazzling, the complaints of the owners were mainly reflected in the leakage of the gearbox, the water in the engine compartment, and the leakage of shock absorbers. There were more than 10 vehicle owners complaining on almost every issue, and even reached three or four. people. However, people are gratified that, for the complaints of the owners, Great Wall Motor never shirks, but actually investigate and understand, and actively cooperate with the owners to solve the problem, this is a valuable quality. It is precisely because of this that although Great Wall Motor has 146 complaints, its resolution rate has remained above 95%.

Ranked number of companies Small cars

1 Changan Ford 549 Lefeng 158

2 Shanghai GM 501 Converse 107

3 Geely Automobile 315 dazzling 107

4 Shanghai Volkswagen 296 Tongyue 69

5 FAW-Volkswagen 276 POLO 41

6 Dongfeng Nissan 175 Senya 33

7 Southeast Car 166 Freedom Ship 33

8 BYD Car 150 Chery QQ 30

9 Chery Automobile 149 Changan Benben 28

10 Great Wall Motors 146 Carnival 27