Two loaders testify that Yinshui Group loves the heart of Revo brand

Hebei Yinshui Industrial Group Co., Ltd. (hereinafter referred to as Yinshui Group) is a large private industrial company integrating transportation, steel, cement, slag powder, iron powder processing and mechanical processing. The company is located in Tangshan City, Hebei Province and was established in July 2003.

In the words of Xiong Youjun, the general manager of Yinshui Group, the fate of Yinshui and Lovol originated from two loaders. It is these two loaders that have made Yinshui and Loewon form a close brotherly strategic partner. Relationships and achievements of an amazing brand cooperation trip.

Confidence comes from reliable quality

As a large-scale private enterprise integrating steel, transportation, iron powder processing and other businesses, Yinshui Group has hundreds of excavators, loaders and various transportation vehicles. There are nearly 500 full-time drivers in the construction machinery industry. In terms of selection, Yinshui Group has mainly chosen foreign brands in the past, and now it mainly focuses on the Lovol brand. Due to the special working conditions of steel plants, the long-term heavy load environment has caused great wear on machinery, and the equipment has been replaced more frequently. In 2009, Yinshui Group planned to update a batch of loaders. After releasing information through the tendering process, many Host companies have come to bid, and Revo is one of them.

With respect to brand influence alone, Revo does not predominate, but Revo offers to send two loaders to the user for one year free of charge. If there are any quality problems during the year, the customer can return it at any time, and one year expires. After that, the customer can also return without reason. This condition has attracted the attention of customers and made Revo stand out among many competitors and become the ultimate winner. Feng Yonggang, the service manager of Leidong Construction Machinery Sales Co., Ltd., an agent of Tangshan, who participated in the bid at that time, said that Revoll made this decision due to his full confidence in the quality of his products.

At that time, in the Tangshan market, Revo belonged to the late entrants. Many people didn't know much about Revo. The customer also took a try and accepted the products of Lovol. However, there is a saying in rural areas: It is the horse that is blind. It must be slipped before it is known. After a period of use, the customer quickly discovered that Loevol's loader was really easy to use and not only durable but also practical. Bear always told reporters that in order to check the performance of the product, where he had the heaviest and most tiring work, he sent the Lovol loader to where he sent. To his surprise, the two Lovol loaders were very Do your job well.

Silver Water Group loader operator Tang Yanchun

Yinshui Group Construction Machinery Repair Station

Machine trust

If you have any questions about Bear's words, let us listen to the voice of the operator again. Tang Yanchun is a native of Tangshan who entered the Silverwater Group in 1994 and has been working on loader operations. He witnessed the performance of these two Lovol FR956F loaders in silver water. He said that the two loaders are particularly durable and durable. They have been used since 1989 and are still in normal use. There have never been any major problems. Master Tang also vividly explained to us that the quality of the chassis of the Lovol loader was very good. In their place, other loaders purchased in the past had to be repaired at least two or three times a month. Loefer's loader could not be repaired once every six months. The new car will not have any problems within three years. Bear added that according to the use conditions of silver water, the service life of a loader is generally about two years. The Lovol loader that entered in 2009 has been used for more than eight years, which is four times the service life of normal machinery. Save a lot of costs for the company. Its quality is indeed very convincing!

Taking service production as the first priority

As a company that used to rely mainly on foreign brands, quality alone cannot shake Bear's total. Another important reason for him to choose Revo equipment is Loevol's service. He said that no matter how good the product quality is, it will not be possible without problems. Each piece of steel mill equipment is configured according to the work station, and it takes 24 hours to operate in rotation. If any machine has a problem, it will affect the next process, and even directly affect the operation of the entire plant. Therefore, we must ensure the normal use of machinery. "Levo's service ability is very strong, as long as the machine has a problem, they are on call and never affect our work." This is where the bears are particularly satisfied.

Speaking of Revo's service, Manager Feng told us a story. In 2009, two of Revo's loaders succeeded in the successful trial of Silverwater Group, and they immediately turned to the first day of the first lunar month of the second year. In order to test the service capabilities of Lovol, Silverwater's fleet managers gave Loewo's agents— The service engineer of Jidong Construction Engineering made a repair call. Less than two hours later, Loewe's service engineer arrived at the designated location. This matter was passed to the bears. Bear was very moved. He said: "We are sticking to our posts on the first day of the year. This shows that Loewe's service capabilities are trustworthy."

Yin Shui Group excavator operator Yu Jian (middle) and Jiandong Construction Service Manager Feng Yonggang (right)
Photo taken with Loewon factory staff

Excellent service

The service principle of Jiandong Construction Engineering is that service production is the first priority, and production is not delayed as a guiding ideology. For Yinshui Group, they took the principle of priority repair, that is, if there are several places where the equipment fails at the same time, but the manpower can not take full care of them, they will give priority to arrangements for the repair of silver water equipment. Feng Feng explained: “The steel mills have 24-hour production, and the shutdown of one equipment will affect other processes behind. Therefore, we give priority to guaranteeing that Yinshui Group starts from the actual situation of the company.” In order to ensure the normal use of the equipment, Loewo has a small accessories library at Silverwater Group to ensure that it can be used with it. All parts of Yinshui Group use the original parts provided by the manufacturer, which also greatly improves the service life of the machine. According to General Manager Xiong, the services provided by the manufacturers during the three-guarantee period are responsible for providing services. The equipment outside the three-guarantee period has major problems that are resolved by the manufacturers. Small problems are resolved by the maintenance personnel of the company themselves. The majority of Yinshui Group's operators are old drivers with more than 10 years working experience. They have rich practical experience and theoretical basis, and have certain experience in the maintenance of equipment and the handling of common faults.

Since the two companies belong to different areas, there will be some conflicting situations in the service process. Manager Feng said that Yinshui Group operates a 24-hour work system, and there is no production on Saturdays, Sundays and even holidays. The construction of Mindong Construction is a five-day work system, and the service personnel are normally on weekends. What should happen? In accordance with the principle of production for all, Longdong Construction Engineering has launched a weekend duty system, as long as the user calls, the service engineer on duty can immediately provide users with thoughtful and warm and timely services. He also told us about a recent incident. A few days ago it happened that a service engineer had a hurry at home for a two-day leave and went back to help her father’s house. At this time, just one of the Yinshui Group's loaders had malfunctioned and the staff couldn't open it. Then Manager Feng rushed the employee back to the incident. After the employee heard the situation and said nothing, he flew from the father's house and returned to failure. After repairing the car at the repair site, the problem was completely resolved and the normal operation of the machine was ensured, which was highly evaluated by the customer. (This article comes from Revo)